Quality Media has the following open positions:
Role Fill Request:
Field Service Tech is responsible for planning and coordinating activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
Essential duties and responsibilities include the following. Other duties may be assigned.
▪ Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
▪ Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
▪ Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
▪ Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
▪ Provides on-site technical assistance to help troubleshoot and repair equipment.
▪ Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
▪ Knowledge of Microsoft office and other computer applications.
▪ Experience with installing and servicing wide format roll and flatbed industrial printers, preferred
We are looking for an Equipment Installation Technician who can perform various essential duties and responsibilities including installing new or modified equipment at customer's facility, reviewing performance reports and documentation from customers and field representatives, inspecting malfunctioning or damaged product to determine the nature and scope of the problem, analyzing review and inspection findings to determine the source of the problem, recommending repair, replacement, or other corrective action, coordinating problem resolution with engineering, customer service, and other personnel to expedite repairs, providing on-site technical assistance to help troubleshoot and repair equipment, and providing a communication link between the customer and the company to help ensure that effective service is provided to the customer. If you have experience in equipment installation and maintenance and possess excellent problem-solving and communication skills, we encourage you to apply for this role.
To be considered, please submit the requested items to [email protected]. No phone calls, please.
