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  • What are Quality Media’s hours of operation?

    Monday-Friday 8:30am-5:30pm EST.

    Holidays when Quality Media is closed: 

    • New Year’s Day
    • President’s Day
    • Good Friday
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day and day after Thanksgiving
    • Christmas Eve and Christmas Day
  • Where does Quality Media ship from?

    Quality Media has six distribution warehouses in Connecticut, Florida, Georgia, Illinois, Minnesota and Texas.

  • How long does it take for orders to ship?

    Most orders ship from Quality Media’s distribution centers on the day that they are received.

  • What if products have been damaged during shipping?

    Customer should inspect all goods upon receipt. Shipping damage must be noted on receipt. Claims for damage or shortages must be filed with carrier upon receipt of product. Please call Quality Media’s Customer Service team, if you need assistance.

  • What are Quality Media’s terms of sale on supplies?

    Terms of Sale: 2% 30 Days; net 31 days 

    (2% does not apply to credit card payments)

    To open an account, please download this form and submit to [email protected]

    Account Application

  • Does Quality Media offer a freight allowance?

    Freight Allowance: On orders of $500 or more shipped open account, paid and postmarked within 30 days. Does not apply to C.O.D. or credit card sales. Special handling charges (i.e. air freight and inside delivery) are not deductible. Freight allowance discounts do not apply to equipment, service calls/labor or grand format materials (classified 80” or larger).

  • What are Quality Media’s terms of sale on equipment such as laminators?

    50% down payment, balance upon installation. Quotes are valid for 30 days.

  • How does Quality Media send invoices?

    Invoices are sent via e-mail. Invoices by postal mail are by request only.

  • Does Quality Media accept credit cards?

    Yes, major credit cards are accepted at Quality Media.

  • Is there a fee for slitting materials?

    Yes, there is a $10 per slice fee.

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